Manager's Toolkit Oct 2017 Final Version
CAUSES OF UNDER
PERFORMANCE
Causes of under performance include :
None of these issues are the employee's fault - other than the last two items on the above list, they are all arguably within your control as the manager. With under-performance the first step is investigate the underlying cause through discussion with the employee. The solution will flow from the cause, and may involve actions such as: training the employee's supervisor in "people management" skills
inadequate or insufficient training poor systems of work, out-of-date policies or inadequate procedures which prevent efficient or effective work poor tools or equipment poor or inadequate management and/or support; employee lack of understanding of job duties, priorities or goals, which may arise due to lack of explanation or feedback unclear instructions large work overload causing stress or fatigue unrealistic targets or deadlines poor working relationships bullying or harassment physical or mental ill health personal problems
coaching the employee improving communication rewriting procedures reappraising job duties or targets.
If you can remove or reduce the causes, the employee's performance is likely to improve .
Made with FlippingBook Online newsletter